Credit Manager - Burlington

Gerrie Electric is one of the largest independent electrical distributors, with 24 key Ontario locations and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a Platinum Club winner of Canada’s Best Managed Companies. Having been in business since 1957, we are an established and well-respected company in the industry.


Our core purpose is passionately helping customers be more successful by delivering exceptional experiences. We strive for an inspiring culture and integrity in all that we do.

Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a job well done.

We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge. 

What you will be doing

The Credit Manager is responsible for all aspects of the Accounts Receivable Department including risk management, collections, dispute resolution, relationship management, and reporting, as well as leading the accounts receivable team.  Responsible for the review, assessment, and implementation of best practice procedures for the department.


In collaboration with the Sales team, have a strong understanding of the sales process in order to optimize sales, manage credit risk and mitigate potential credit losses.

Direct and oversee all activities of the Accounts Receivable department such as the opening of new customer accounts, establishing/revising customer credit limits, and managing the collection of outstanding amounts.

Provide leadership, direction, and mentorship to the Accounts Receivable staff.

Regularly review the operational procedures of the department.  Identify, assess, recommend, and implement process improvement opportunities to increase efficiency and quality of service.

Present regularly to the Executive Team on the department status, potential risk accounts and efficiency opportunities.

Participate in credit and industry meetings (e.g. Equifax meetings) as Gerrie’s representative.


Create and maintain a team atmosphere and ensure employee concerns are resolved promptly.  Act as a mentor for the Accounts Receivable team.

Coach and develop staff through regular ongoing feedback, including career development discussions to strengthen their knowledge, skills and competencies. 

Represent the Company values and lead by example with a consultative approach.

Create a positive and inclusive culture that motivates employees to meet their goals. 

Collaborate with Human Resources to interview, hire, train, motivate, reward, discipline, address complaints and resolve employee problems.  

Responsible for employee learning and development providing comprehensive job training, tools, and knowledge to serve our customers, achieve goals and meet company objectives. This includes the required 40 hours per employee training requirements are met. 

Conduct the annual performance evaluation process with each employee and identify training and career path progression in conjunction with Human Resources. 


Establish and maintain positive collaborative relationships with other Gerrie Leadership, Managers, Departments, and Business Partners to improve working relationships, build morale, and increase productivity. 

Maintaining strong communication with customers.


Ensure employees understand and adhere to Company policies and procedures. 

Perform continuous evaluation, development, training and implementation of best practices for the Accounts Receivable Department.  


Participate in conferences, seminars, and other educational opportunities; reading professional publications; maintain and participate in professional networks to enhance your knowledge and skills. 

Participate on committees and special projects as required. 

What you bring to the table

Diploma/Degree and/or applicable professional designation. 

10+ years of experience in credit and collections with 5+ years experience in a leadership or supervisory role.

5+ years experience in the distribution/wholesale or construction industry.

Experience within a multiple location/branch environment. 

High level of critical and logical thinking, analysis and/or reasoning to assess situations, problem solve and make appropriate recommendations/decisions.

Effective communication skills with individuals at all levels of the organization.

Proactive and innovative with a strong sense of ownership.

Experience with computerized accounting systems (e.g. JDE/Oracle, SAP, etc.) and MS Office applications.

A curious and creative mindset, strong attention to detail and team building skills.

Passion, enthusiasm, and energy to harmonize and reinforce a family culture.

Don’t have all of these qualifications? Feel free to send in your resume, we can train you on what you need to know or there might be another role that fits better.

We believe in taking care of our people

Major medical + dental coverage for yourself and your dependents (flex plan options available)

Employee Assistance Program

Global travel coverage

Pension plan with contribution matching

Training, development and career growth opportunities 

Tuition re-imbursement program

Promote from within culture

A diverse and inclusive workplace

Caring and nurturing environment 

Words that our employees use to describe us

Inclusive, team-oriented, motivating, happy, forward thinking, innovative, successful!

*Flexible interview options are available!