Inside Technical Support - ABB Automation - Cambridge

Gerrie Electric is one of the largest independent electrical distributors, with 24 key Ontario locations and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a Platinum Club winner of Canada’s Best Managed Companies. Having been in business since 1957, we are an established and well-respected company in the industry.


Our core purpose is passionately helping customers be more successful by delivering exceptional experiences. We strive for an inspiring culture and integrity in all that we do. 

Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a job well done. 

We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge.  

What you will be doing

Provide customer quotations and system configurations or bills of material as required

Provide sales and technical support for ABB Automation Products consisting of all ABB product lines carried by Gerrie Electric and Automation Products of approved none ABB vendors

Provide troubleshooting and backup service for all Automation products sold

Assist and/or deliver product demonstrations and customer training schools as required

Provide backup for the Automation Specialists, Industrial Account Managers and Contractor Account Managers in the following areas:

Sales and Technical Support

Repair & Exchange of defective Automation Products 

VFD startup (after the appropriate training)

Alternate solutions when product availability is inadequate

Help develop a customer profile, strategy and budget for named accounts to improve 

Provide inside quotation and technical support for all Automation Products offered in the East West Region of Gerrie Electric (after the appropriate training)

What you bring to the table

Graduate of a 3 year electrical/electronic technology program or a program which emphasizes automation and control systems, or have equivalent work experience 

Professional hands on experience with Sales and/or Customer Service is required

Solid communication (both verbal and written) and relationship-building skills

Proficiency of Microsoft Office Suite 

Don’t have all of these qualifications? Feel free to send in your resume, we can train you on what you need to know or there might be another role that fits better. 

We believe in taking care of our people

Major medical + dental coverage for yourself and your dependents (flex plan options available) 

Employee Assistance Program 

Global travel coverage 

Pension plan with contribution matching 

Training, development and career growth opportunities  

Tuition re-imbursement program 

Promote from within culture 

A diverse and inclusive workplace 

Caring and nurturing environment 

Words that our employees use to describe us

Inclusive, team-oriented, motivating, happy, forward thinking, innovative, successful!

*Flexible interview options are available!